Radhika Tailor is the Payments Product Manager at IPI, a contact centre specialist and solutions provider.
She began her career at BT, joining its B2B software, digital and payment security products team as a graduate. After six years with the company, including a period working remotely from Spain, she moved into a consumer product role, leading the launch of the Amazon eero technology. Following this, she stepped away from corporate life and spent time abroad building her home, studying art and strengthening her knowledge of AI.
Radhika joined IPI in early 2026, where she is focused on evolving the company’s PCI-focused payment products and its wider security stack.
How did you land your current role? Was it planned?
I’d like to think it was a mix of intention and timing. A recruiter I hadn’t known before reached out to me on LinkedIn. I was surprised to hear from him as my LinkedIn wasn’t marked as ‘open to work’. He considered my background and experience to be aligned to what he was looking for. Shortly after he sent me the job description over for the position at IPI and the rest is history!
Did you (or do you) have a role model in tech or business in general?
Yes, Krissy Cela, co-founder and Creative Director of Oner Active. What I admire is how she turned a personal frustration into a $191M brand, challenging established activewear players like Lululemon and Alo. I’ve followed her journey for years and her work ethic is relentless. She shows up for her brand in a very honest, no-frills way. That authenticity really resonates with me. Even as a customer, I feel the difference; the quality, the confidence it gives. For me, that translates beyond fitness. Feeling strong and confident feeds directly into how I show up at work, whether that’s remotely or in the office.
What are you most proud of in your career, so far?
I’m most proud of my ability to operate through ambiguity and be trusted to deliver. I’ve taken ideas from concept through to full launch, often without a defined path and still succeeded. That consistency in execution is what I value most.
What does an average work- day look like for you?
Every day in Product varies. One day I might be connecting with partner companies to review projects, pipeline, development and roadmap, followed by action reviews. Another day may see me preparing marketplace listings, coordinating required approvals with Finance, ensuring legal compliance and reviewing commercial models to ensure viability. I’m also responsible for updating product collateral as needed, making sure it stands out as an exceptional customer touchpoint and exceeds competitors’ standards through thoughtful market assessment. Maintaining and expanding the product and its innovative stack requires both analytical and creative skills.
Are there any specific skills or traits that you notice companies look for when you’re searching for roles in your field?
Yes, a willingness to learn, strong collaboration skills and the ability to execute. In my experience, what really stands out is people who don’t just talk about ideas but take ownership and see things through.
Has anyone ever tried to stop you from learning and developing in your professional life, or have you found the tech sector supportive?
I have always been fortunate to have managers and mentors who have encouraged both my professional and personal development. Whenever I identify something new to learn that could benefit my work and broaden my skills, I have made it a point to ask for further training and support and I plan to keep on doing so. If you never ask, the answer will always be no.
Entering the world of work can be daunting. Do you have any words of advice for anyone feeling overwhelmed?
Yes, you must have relentless self-belief. I know that’s easier said than done and I’m speaking based on several years of experience, but this is what I would tell my younger self. I always questioned if I was the right fit for a role, which is important, but what helped more was to reframe my approach to ask ‘Does this role feel right for me?’ That shift mattered. You thrive where you belong and where your skillset is valued. That sense of unwavering belief in myself, my experience and the value I could bring to where I go helped beat the sense of overwhelm. My applications were intentional and I trusted that what was aligned would land.
What advice would you give other women wanting to reach their career goals in technology?
Have a clear vision of where you want to go and who you need to become to get there. Define what success looks like for you, including how it fits with your life outside of work too. If you aspire to become Head of Product or lead a team, start behaving that way now, take ownership, make decisions and build confidence in your voice. Be proactive, ask the simple questions and don’t wait to feel ‘ready’. I’d encourage you to put yourself in positions that stretch you and stay open to learning from colleagues and peers.
