Nicola Saner is the CEO of Chorus, an IT and cyber security organisation specialising in Microsoft technologies, based in the UK.
With a background in Operations and experience in coaching, Nicky leads Chorus with a focus on building a strong, inclusive culture. Under Nicky’s leadership, Chorus has transformed from a traditional MSP to now also delivering managed security services globally through a channel model – providing Microsoft SOC services to SMBs at scale.
As one of the few female-led MSP and MSSPs in the UK, Nicky is passionate about equality, diversity and inclusion, regularly championing women in tech and the need for more diverse representation in the tech sector.
How did you land your current role? Was it planned?
I’ve had a very interesting and varied life and career and while some of it may seem disconnected, all the experiences I’ve gained have led me to where I am today. Everything wasn’t all planned, as I often find it isn’t – something I think is important for people, especially children in school, to realise.
I started working in the fitness industry as a personal trainer and then focused on helping people will disabilities relearn how to walk. I loved the psychology of it and working to get people to believe in themselves and break down mental barriers. Later, I was working in project/professional services and operations and landed into the world of tech. I kept saying yes to things, taking on responsibility and new challenges – all of which led me to becoming CEO.
What are you most proud of in your career, so far?
There have been some fantastic growth milestones and strategic decisions, such as embracing cybersecurity as a focus from an early stage – however one that stands out to me was when we were creating our core values at Chorus. It was a rare moment of having absolutely everyone in the company involved in something together. I led workshops with really varied groups of people in all roles and together we created our core values – embrace the future, stay curious, champion the truth, and enjoy the journey. Five years later we still refer to them daily.
Are there any specific skills or traits that you notice companies look for when you’re searching for roles in your field?
I always look for curiosity. People that want to ask questions, find out more, and try to solve problems. That alongside a genuine team spirit of someone who helps others and is willing to go outside of their lane. These are traits that I think are important – knowledge can be taught and developed but attitude matters above all else.
Have you ever faced insecurities and anxieties during your career, and how did you overcome them?
Absolutely. I think imposter syndrome is common and especially amongst women. Quite early into my role as MD I learn a valuable lesson, which was that I didn’t have to know absolutely everything. I didn’t stop being curious, but I didn’t dig into every detail trying to understand everything. I learnt to trust the great people that I work with to be experts in their areas and to support them to do what they do best.
Entering the world of work can be daunting. Do you have any words of advice for anyone feeling overwhelmed?
Entering the world of work can feel overwhelming, but it’s okay not to have everything figured out. Learning takes time, so don’t wait for perfect to move forwards. Focus on small steps, ask questions and ask for help when you need it, and be kind to yourself as your confidence grows.
What advice would you give other women wanting to reach their career goals in technology?
Say yes to things and be curious as you never know where it might lead you. Find a network of supporters – whether that’s a mentor or coach, or even colleagues to share experiences with and listen to diverse perspectives. Get outside of your comfort zone at times to challenges yourself. But also, find the right place or people – a bad company or manager can put people off so look for those that champion diversity and do have a strong culture of inclusion and support. Believe in yourself.
