User Researcher

UK-wide
Posted 2 weeks ago

Job Description

What we’re looking for

We’re seeking a dynamic, forward-thinking User Researcher with excellent communication skills.

You will be open-minded, happy to work on your own or as part of a team and want to learn new technologies and promote best practice. Mercator User Researchers work as part of multidisciplinary agile scrum teams to deliver high-quality digital services that meet the Government’s Digital by Default Service Standard. You will lead the formal usability testing process for digital services; developing user recruitment briefs, test moderation, analysis and report writing. You will work closely with Designers, Business Analysts and Software Developers to turn user data into actionable user stories that influence product/service direction and prototype development.

Minimum 2 years experience please. Salary £30,000-£75,000 depending on experience.

About us

Mercator Digital is an award-winning digital consultancy, ranked at number four among the Best Medium Sized Workplaces in the UK and recognised as one of Europe’s top 100 Best Workplaces. We’re also celebrated for our commitment to employee wellbeing, professional development, diversity and excellence in tech.

Leveraging nearly 20 years’ experience, Mercator Digital designs, builds, and delivers innovative digital services for clients across the public and private sectors worldwide. With a global presence spanning the UK, US, France, and Singapore, the Mercator team comprises over 400 specialists.

We provide an environment where talented professionals can grow, collaborate, and deliver innovative solutions that make digital services more innovative, effective, and accessible for all.

Team Mercator

This is an exciting time to join Mercator Digital. We’re growing fast – opening new offices, expanding our teams, and creating new opportunities for development. We’re proud of our culture – one that’s lively, inclusive, and forward-thinking. As we grow, preserving our culture remains a priority. That’s why we have an annual survey for feedback, an open-door policy for communication, plenty of social events to foster connections, and a benefits package to show our appreciation.

Our brand values are at the core of who we are, and each Mercator team member lives these values as brand ambassadors:

We don’t stand still

We’re always evolving, making bold choices, and seeking improvement

We keep it real

We’re straightforward, open, and honest in everything we do

We take care

We support each other, our work, our clients, and partners

It’s a joint effort

We work together, trust each other, and build strength in unity

We own our actions

We empower accountability for our words, actions, and results

We bring out the best

We share knowledge and enthusiasm, helping everyone reach their fullest potential

Job type

Full time, permanent. We encourage those who may need a more agile approach to the structure of their working day to apply; we are always willing to discuss flexible options where we can.

Location

You’ll be expected to travel to our customer’s site and potentially sites UK wide; working from client/office/home locations as appropriate.

As a User Researcher you will:

  • Work with Service/Product Managers to devise appropriate research strategies to generate focused insights to inform service development
  • Plan, design and conduct in-house research to test new service ideas (including user requirement gathering, early stage concept and prototype testing, guerrilla research and usability testing sessions)
  • Design, script and analyse quantitative surveys
  • Manage qualitative/quantitative research projects such as proposition development, visual identity and customer experience mapping
  • Present findings, recommendations and customer insights to senior decision makers
  • Manage day-to-day operations with usability and market research partners, with accountability for schedules, value for money and deliverables
  • Deliver a consistent user experience across a broad range of digital products and services
  • Contribute to the continuous development and enhancement of products and services
  • Mentor and/or line manage Junior User Researchers where necessary
  • Participate in the wider user research community (outside of Mercator), building relationships with other User Researchers and identifying best practices that we can adopt

Knowledge/experience 

You will need: 

  • Proven experience of a range of usability testing methodologies to reveal actionable customer insights and gather user needs for web based services
  • Proven experience of creating research strategies/approaches
  • Proven experience of managing, executing and analysing usability test sessions, and facilitating workshops
  • Excellent analytical and problem solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence
  • Proven ability to explain user needs to decision makers and act as a persuasive advocate for those needs
  • Extensive knowledge of human factors, ethnography, and the user-centred design process for products and services in an iterative development environment
  • Demonstrable knowledge, experience in, and passion for user centred design practices
  • Proven experience of audience modelling and developing design personas
  • Experience across web content, tools and transactional services, especially those with complex user journeys (involving development of a logical sequence of steps to complete transactions)
  • Ability to work with data, from gathering and analysis through to design and presentation
  • Ability to mentor other User Researcher(s)
  • Excellent interpersonal skills and the ability to quickly develop strong working relationships in high pressure environments
  • Experience of working in an agile development environment with Designers, Business Analysts and Developers to create new digital products and services
  • Experience of identifying the needs of users with accessibility requirements

In return you’ll receive

  • Above market rate (dependent on experience)
  • 25 days holiday per year (plus bank holidays and your birthday off)
  • Company pension
  • Group life cover
  • Training budget
  • Enhanced maternity/paternity package
  • Employee Assistance Programme
  • 2 days paid volunteering days
  • We also offer an electric vehicle scheme and cycle to work scheme

*Applicants must have the right to work in the UK and the ability to pass BPSS vetting

To apply for this job please visit www.mercatordigital.com.

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