Principal Product Manager (FTC)

This is a hybrid role based out of our offices in London or Leicester.

Overview

And there’s no feeling like helping people create the joy of feeling truly at home. At Dunelm, that’s what we do. We’re the UK’s number one choice for homewares because we make home life lovelier for our customers. And we’ve crafted a workplace that feels just as welcoming – where you can bring your ideas, be yourself, and feel right at home.

You’ll be part of the Leadership Team for the Product & UX Chapter within Dunelm Tech.  The Product Management team are on a journey to transform the way that we think about putting the customer first, driving value and impact through best practices and processes to help accelerate our delivery of the company mission and purpose. You will be joining a talented team of Digital Product people that look after different aspects of the customer journey and proposition delivering real value through technology. We have an exciting road ahead of us, so we need amazing people to help us get there. That’s where you come in!

What you’ll be doing

Our connection to customers through our trusted network of stores within the Community alongside our digital reach makes Dunelm a really special place. Our ability to acquire customers efficiently and retain them, and their trust by providing meaningful services and face-to-face interactions is at the core of Dunelm’s ongoing growth and success. The goal of this area is to drive acquisition and retention of customers through our colleagues and experiences within our stores.

There are three main focuses within that: a) make shopping at Dunelm a fast, friendly and happy experience and b) make working in a Dunelm store a frustration-free efficient role allowing our colleagues to concentrate on our customers c) showcase the right products in the right way to inspire and excite our customers. Together these focuses aim to provide a joyful experience for both customers and colleagues driving efficiency and happy customer interactions. You will be a key member of the senior Dunelm Product team, reporting to the Head of Product for Stores, Stock & Supply.

This role is about:

• Developing a deep understanding of our stores, customers, store ranging strategies and our business through data, research and relationships to ensure that solutions land successfully.
• Understand the broader industry context that Dunelm is operating in, surfacing opportunities and improvement needs.
• Define and refine the product vision for your area together with the relevant stakeholders, leading through exploration and discovery and ensuring the team have clarity of focus and direction.
• Creating a realistic roadmap of outcomes which deliver customer and business value in line with Stores Strategy.
• Challenging the teams to ensure return on investment is always at the front of minds, calling out where returns are diminishing and pivoting should be considered.
• Evangelising and driving experimentation, innovation and discovery activity to shape the right customer and colleague propositions and maximise business impact from the products in your area.
• Work closely with your teams, UX designers and relevant business colleagues to build ambitious OKRs and find the earliest route to value.
• Support the teams with prioritisation and help facilitate smooth progress of work where needed.
• Build and maintain relationships with key stakeholders (including C-suite) across Dunelm and with 3rd party suppliers.
• Support and clearly communicate product roadmaps, business value, and product impact to a wide range of audiences, including at our Quarterly Business Review.
• Champion Stores Strategy across all tech development and business opportunities.

What we’ll look for in you

You will play a critical role in the revolution of the Dunelm Store experience, improving the Customer & Colleague experience through technology. Who you are is just as important. For this role you will be/have:

• A product leader with experience working with Stores or Omnichannel environments.
• Experience with in-store technologies, stock management, in-store order processing of online orders.
• A track record of delivering products and features to market, at pace.
• Demonstrable ability to coherently define product visions, roadmaps including delivery and impact.
• An ability to lead others towards a best-in-class approach to product processes and ceremonies.
• An ability to agree, set and maintain SLAs with partner teams and stakeholders.
• Analytically inclined, able to work with large data sets.
• A “get things done” mindset, knowing how to communicate the direction whilst delivering value quickly.
• Drives clarity in outcomes from ambiguity into actionable roadmaps. Motivating teams along the journey.
• Strong stakeholder communication skills, especially to senior and C-suite members of the business – demonstrating a “stronger together” approach.