Manisha Goswami, Global Head of People Technology at Wise, takes us on a fascinating journey through the evolving landscape where human resources meets cutting-edge technology.
With her unique background as both an engineer and a working mother, Manisha offers a refreshing perspective on how thoughtfully applied technology can create workplaces that are not just efficient, but genuinely human-centric and inclusive.
The conversation explores how HR technology has transformed dramatically over recent years – from the rise of AI and automation streamlining recruitment and performance management, to cloud-based systems enabling real-time data access, to sophisticated people analytics powering strategic decision-making. Manisha shares specific examples of how these innovations are addressing long-standing challenges in diversity and inclusion, including AI-driven tools reducing hiring bias and compensation analytics addressing pay equity gaps.
Drawing from her experience at Wise, Manisha reveals the impactful initiatives she’s led that have revolutionized the employee experience – implementing people analytics tools providing real-time workforce insights, introducing engagement platforms to measure wellbeing, streamlining HRIS systems, and most recently, launching an innovative conversational people chatbot. She candidly discusses the challenges of implementing new HR technologies and her strategies for overcoming resistance to change, ensuring seamless system integration, addressing data privacy concerns, and demonstrating meaningful ROI.
Looking toward the future, Manisha paints an exciting picture of where HR technology is headed: AI moving beyond automation into intelligent decision-making, skills-based workforce models replacing rigid job descriptions, and integrated employee experience platforms transforming how we work. Her advice for women aspiring to leadership roles in tech is particularly powerful – own your expertise, stay curious, build strong networks, push for inclusion, and embrace leadership opportunities outside your comfort zone. As Manisha wisely observes, “Success in HR tech lies in focusing on people, not just tech… It’s all about balancing innovation with empathy.” Ready to discover how technology is reshaping the future of work? Listen now!
