Technical Operations Manager

At The Stepstone Group, we have a simple yet very important mission: The right job for everyone. Using our data, platform, and technology, we create opportunities for jobseekers and companies around the world to find a perfect match in fair and equitable way. With over 20 brands across 30+ countries, we strive for fair and unbiased hiring.

Join our team of 3,000+ employees and be part of reshaping the labour market and becoming the world’s leading job platform.

Job Description

Drive the ongoing maturity and performance of technology portfolio operations within Technology. As the Technical Operations Manager, you are the engine behind better planning, cleaner processes, and smarter ways of working, continuously raising the bar on how Technology delivers value to the business.

Your responsibilities

• Own technology portfolio operations: take end-to-end accountability for ongoing systems and processes within Technology, continuously raising their maturity, performance, and business value
• Deliver strategic planning and portfolio alignment: support quarterly and annual technology planning cycles, ensuring initiatives align to product and technology strategy and that capacity, priorities, and dependencies are visible and well-managed across the portfolios.
• Manage risk and cross-team dependencies proactively: identify, monitor, and resolve risks and bottlenecks that could impact ongoing delivery across engineering portfolios
• Enable data-driven decision-making: produce management reporting on portfolio health, system performance, and delivery metrics that give technology leadership the insight to act
• Improve how we operate: continuously assess and evolve operational processes within your area, raising efficiency, reducing technical debt, and embedding a culture of measurable, iterative improvement.

Qualifications

• Solid background in technology portfolio or operations management in a fast-paced Product & Tech environment with a clear understanding of the difference between running a portfolio (ongoing, evergreen) and delivering a programme (time-bound).
• Fluent in software delivery and product development lifecycles: able to speak credibly with engineering and product teams, spot systemic issues early, and support healthy ways of working.
• Strong analytical and reporting skills: translates complex operational data into concise insights and recommendations for senior stakeholders, including non-technical audiences.
• Effective influencer and cross-functional collaborator: builds alignment and drives outcomes across teams without direct authority, with exceptional communication and relationship-building skills to engage diverse stakeholders across functions, seniority levels, and cultures.
• Frameworks and tooling: experienced with delivery tools (Jira, Confluence) and planning practices; familiarity with SAFe or similar scaled agile frameworks is an advantage.

Don’t meet every requirement? That’s okay.

If you’re excited about what this company is doing and think you could make a difference — at SheCanCode we still want to hear from you. Register your interest here, and our partners may reach out to explore opportunities, training, or mentorship.

Because potential is more important than perfection!