Product Manager

This role can be based out of our London or Leicester offices. We operate a hybrid working policy.

Home. There’s no place like it. And there’s no feeling like helping people create the joy of feeling truly at home.

At Dunelm, that’s what we do.

We’re the UK’s number one choice for homewares because we make home life lovelier for our customers. And the caring and supportive culture we’ve created makes this a place you’ll feel right at home too.

What you’ll be doing

We’re on an exciting journey to transform how we put the customer at the heart of everything we do. Our mission is to drive value and impact through best practices and processes that accelerate delivery of our company purpose.

You’ll be joining a talented team of Digital Product professionals who own different aspects of the customer journey and proposition, delivering real value through technology.

Bring your critical thinking skills to help define and guide the successful delivery of our payments roadmap. Unlock new opportunities to help us create seamless, safe and convenient purchasing experiences across all channels.

You’ll also explore innovative solutions that drive customer value and strengthen our multichannel proposition.

As Product Manager in this space, you will own and evolve the strategy for how customers complete their purchases across digital touchpoints. This role is pivotal in ensuring frictionless, secure, and innovative payment experiences that meet customer needs and drive business growth.

Key Responsibilities

• Deliver the checkout and payments roadmap aligned with business objectives and customer insights.
• Collaborate closely with the Principal Product Manager to shape the vision and prioritise initiatives.
• Work cross-functionally with engineering, design, data, and our partners to deliver high-quality solutions.
• Champion customer understanding by leveraging research, analytics and feedback to inform decisions.
• Ensure alignment with other Product Managers to maintain parity and consistency in the overall proposition.
• Monitor performance of checkout and payment flows, identifying opportunities for optimisation and innovation.
• Stay ahead of industry trends in payments, security and checkout UX to keep our proposition competitive.

What we’ll look for in you

Proven track record in product management, ecommerce and ideally payments and checkout flows.

Skills:

• Strong analytical ability, commercial acumen and excellent stakeholder management.

• Connecting: Build strong relationships across teams and with partners.
• Team Working: Collaborate effectively to achieve shared goals.
• Communicating: Clearly articulate ideas, opportunities and priorities to technical and non-technical audiences.

• Curious, growth-oriented, and proactive, someone who can “crack on and make it happen.”