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Content Designer

UK-wide
Posted 2 weeks ago

Job Description

What we’re looking for

We’re seeking a dynamic Content Designer to create user-focused content while collaborating with design, research and development teams.

The ideal candidate will bring strong communication skills, adaptability, and a proactive approach to innovation and best practices. Minimum 2 years experience please. Salary from ÂŁ28,000-ÂŁ68,000 depending on experience.

About us

Mercator Digital is an award-winning digital consultancy, ranked at number four among the Best Medium Sized Workplaces in the UK and recognised as one of Europe’s top 100 Best Workplaces. We’re also celebrated for our commitment to employee wellbeing, professional development, diversity and excellence in tech.

Leveraging nearly 20 years’ experience, Mercator Digital designs, builds, and delivers innovative digital services for clients across the public and private sectors worldwide. With a global presence spanning the UK, US, France, and Singapore, the Mercator team comprises over 400 specialists.

We provide an environment where talented professionals can grow, collaborate, and deliver innovative solutions that make digital services more innovative, effective, and accessible for all.

Team Mercator

This is an exciting time to join Mercator Digital. We’re growing fast – opening new offices, expanding our teams, and creating new opportunities for development. We’re proud of our culture – one that’s lively, inclusive, and forward-thinking. As we grow, preserving our culture remains a priority. That’s why we have an annual survey for feedback, an open-door policy for communication, plenty of social events to foster connections, and a benefits package to show our appreciation.

Our brand values are at the core of who we are, and each Mercator team member lives these values as brand ambassadors:

·           We don’t stand still

We’re always evolving, making bold choices, and seeking improvement.

·           We keep it real

We’re straightforward, open, and honest in everything we do.

·           We take care

We support each other, our work, our clients, and partners.

·           It’s a joint effort

We work together, trust each other, and build strength in unity.

·           We own our actions

We empower accountability for our words, actions, and results.

·           We bring out the best

We share knowledge and enthusiasm, helping everyone reach their fullest potential.

Job type

Full time, permanent. We encourage those who may need a more agile approach to the structure of their working day to apply; we are always willing to discuss flexible options where we can.

Location

You’ll be expected to travel to our customer’s site and potentially sites UK wide; working from client/office/home locations as appropriate.

As a Content Designer you will be responsible for:

  • Writing, editing and publishing high quality content that meets user needs and creates outstanding digital services that users prefer to use
  • Communicating credibly with a wide range of people inside and outside of Mercator
  • Making sure customer journeys are the best they can be
  • Managing relationships with subject matter experts to make sure content is accurate
  • Being accountable for delivering content assets that are accurate, timely, high-quality (based on insight and outputs of user testing, relevant to audience, easily understood, search engine optimised) and to the department’s style
  • Being accountable for choosing the best format for displaying information to the user – if we don’t have one, we’ll want you to suggest ideas or identify the gap
  • Monitoring the performance of content and tools and working with the Product Manager and a multi-disciplinary team to understand user behaviours and feedback
  • Identifying ways to improve the content and iteratively improving the product
  • Being at ease working in an agile environment with rapidly changing deadlines, workloads and goals and collaborating with others as part of an agile team

Skills/experience

You will need: 

  • Extensive experience of writing for the web, with proven ability of creating content that is accessible
  • and usable
  • Exceptional skills in convincing people that user needs and a usable approach is the only way to
  • present information
  • Proven experience in using metrics and user feedback to define/refine content
  • Proven experience of working within a web application development environment, proficient in writing markdown, picture sourcing and editing
  • Experience in choosing the best format for displaying information to the user

In return you’ll receive

  • Above market rate (dependent on experience)
  • 25 days holiday per year (plus bank holidays and your birthday off)
  • Company pension
  • Group life cover
  • Training budget
  • Enhanced maternity/paternity package
  • Employee Assistance Programme
  • 2 days paid volunteering days
  • We also offer an electric vehicle scheme and cycle to work scheme

*Applicants must have the right to work in the UK and the ability to pass BPSS vetting

To apply for this job please visit www.mercatordigital.com.

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