I am a seasoned leader and Head of Client Services at Debtrak, where I bring over 15 years of experience in collections technology and client engagement across Australia, New Zealand, Europe and the UK.
I am widely recognised for my strategic foresight, operational excellence, and unwavering commitment to both clients and colleagues.
My leadership has been instrumental in driving major initiatives, including the enhancement of Debtrak’s Information Security Management System (ISMS) to align with ISO 27001:2022 standards, and the successful redevelopment of the company’s branding and website—projects that significantly improved client confidence .
Known for my collaborative approach, I have mentored cross-functional teams and supported key leadership transitions, including onboarding new project leads and guiding engineering heads. My influence extends into strategic planning, as evidenced by my inclusion in leadership discussions and my proactive engagement in shaping Debtrak’s future direction.
My leadership is marked by a deep understanding of both product and industry, a passion for continual improvement, and a dedication to fostering inclusive, high-performing teams and successful client relationships.
