Confession time: I never envisioned myself as a woman in tech.
My career began in the leisure industry, and my first role in technology was customer-facing, working as an operative in the call centre during the early days of IMS Evolve, a pioneering Internet of Things (IoT) company based in Milton Keynes.
Now, almost sixteen years on, I am the Configuration Manager at the same company. I coordinate the Configuration team, overseeing the installation, testing, and troubleshooting of IMS software deployed at customer sites. My team plays a critical role in supporting the rollout and maintenance of IMS Evolve technology solutions, which our customers use to collect, monitor, and manage data from essential assets like refrigeration devices and lighting systems. These solutions drive automatic, real-time resolutions to improve efficiency, reduce waste, and optimise energy usage.
It’s all gone so quickly that sometimes, I can’t remember how I got here myself! Initially, I felt unqualified to offer advice because I didn’t follow a traditional, step-by-step path to success in the tech industry. However, upon reflection, I realised that many women might be on unconventional paths into technology, just like I was, and eager to learn how to succeed despite a non-traditional background.
With this in mind, I revisited my career milestones and experiences. I’ve distilled my journey into key tips and advice for women aspiring to excel in the tech world, proving that diverse backgrounds can lead to remarkable success in this dynamic field.
Learning on the Job
In the fast-paced world of technology, the desire to plan meticulously and always have the answers is a natural instinct. However, success often requires diving in headfirst, embracing uncertainty, asking questions, and learning on the job.
My journey at IMS Evolve began in a call centre environment, and after just six months, I was promoted to team leader. This progression marked my first experience in management. As the company expanded, I transitioned into a full-fledged technology role, kickstarting my career in configuration by overseeing the installation of monitoring devices across a customer estate of over 1,000 sites.
This new role didn’t come with a manual or a traditional training program. Every day presented new challenges, and I had to learn on the go. I spent countless hours mastering Excel, running reports, and monitoring customer sites.
Flexibility and adaptability became my greatest assets. As IMS Evolve has grown and evolved, so has my skillset and my roles within the company. I have embraced each new position and challenge, driving my career forward with each step, never being afraid to ask questions.
Hard work will get you noticed
I didn’t go to college or university, and I never tried to pretend that I knew everything, but I was known as reliable, hardworking, dedicated, and willing to put in a good graft to get the job done. My personal drive to succeed and not fail meant that if I was given a task, I would do everything in my power to ensure it was implemented successfully.
Working at a relatively small tech company was a stroke of luck, as my genuine care for customers and strong work ethic were quickly recognised by managers. My reputation as a diligent and dependable worker led to multiple promotions within the configuration team and I believe has ultimately led me to the role I hold today.
Don’t be afraid to grab every opportunity
In any technology career – or any career for that matter! – there will be tasks that come your way which you’re less comfortable with than others. One of my biggest challenges came when I was asked to travel to the US to help set up controls and monitoring for some client sites across the pond.
Firstly, I was apprehensive about the travel and logistical element, but I was also nervous to be working with a new team, and to be one of the only IMS UK representative on the ground. I was open with my colleagues about my feelings and received great support, encouragement and clear direction, which gave me the confidence I needed.
Ultimately, the trip was a fantastic experience (as is often the case with the things that keep us up at night!). I thoroughly enjoyed working with the team in the US and was surprised by how much I thrived on the experience. This opportunity taught me a lot about myself and reinforced the importance of embracing new challenges.
Team Spirit
A significant part of my success is due to working with an incredible team. In the technology field, teamwork is crucial. My team shares a similar mindset: they’re willing to put in the extra work when it’s needed to get things done. We operate with a collaborative spirit and without rigid hierarchies. Everyone pitches in with different tasks, embodying a true team effort.
I strive to lead by example. Recently, I adjusted my hours to align with a new contract we secured, reducing the pressure on my team and demonstrating our collective commitment. Now, as a manager of both a day and a night team, I balance emphasising the importance of our work with ensuring that everyone feels supported and comfortable. There is nothing wrong with adding somehumour and keeping things light-hearted at times; it fosters a positive atmosphere and makes our demanding work more enjoyable.
Bringing soft skills to the team is invaluable. I want every team member to trust me and feel comfortable coming to me with any concerns. Beyond my immediate team, I make sure my voice is heard within the wider company, for example I take a leading role in organising social events and company celebrations, which are vital for cultivating a positive company culture.
Forging your own path
When I began my career, I didn’t have a grand plan, nor did I feel like I possessed any special knowledge or qualities that seemed tailored for a career in technology. However, through hard work and determination, I established myself within the organisation as someone trustworthy, resilient, and reliable. I seized every opportunity to learn on the job, gain experience, and become an integral part of the IMS team. Over sixteen years, I’ve developed my capabilities and continually progressed up the ranks.
For any women interested in pursuing a career in technology, or trying to get ahead in the role they are in currently, ultimately, I would advise you to be yourself. It doesn’t matter if you have a technology background or what you might view as the ‘right experience’, but what does matter is how hard you work, how quickly you learn, and how well you operate within the wider team. Tech workers come in all shapes and sizes; use the individual skills you have to make an impact!
