Job Description

Service Delivery Manager – £55,000 – £60,000 – Hybrid/SW London

Are you passionate for achieving the highest levels of customer satisfaction?

Do you enjoy managing client expectations and catering procedures to deliver at the highest level?

Are you ready to manage service delivery to multiple clients and collaborate within a team to identify improvement and implement into current methods?

My client is a multi-vendor IT solutions and Services provider. They’re in fast-growth mode and a massive part of that is their evolving Microsoft practice.

Importantly, the business culturally is superb and care deeply about their staff both personally and professionally.

Skills, experience & qualifications

Identify areas within current methods for service improvement.
Drive continual service improvement.
Customer Facing Experience
People Management Skills
Producing Service Reviews
Experience of setting up and maintaining business systems including Service Management, reporting, monitoring and remote tools.
Delivering against Service Level Agreements, customer commitments and Service Improvement Programs.
Management and delivery of all contracted services for either an individual or portfolio of nominated customers.
Developing and enhancing the strategic relationship with the customer.
Manage financial issues relating to budgets and forecasts to maximise profit.
The ability to handle difficulties, performance problems and conflict between team members.
Developing and delivering service account roadmaps.
Collaborate effectively across multiple teams.
V3 OR V4 foundation
ITIL Best Practices