Job Description
About the Role:
We’re looking for an experienced IT Field Engineer to deliver on-site support across multiple locations. You’ll handle hardware and software issues, ensuring service levels are met and customers receive a high-quality experience. This role involves diagnostics, repairs, installations, and occasional project work, with participation in an on-call rota. Security clearance (or willingness to obtain) is required.
This role covers mainly Edinburgh and Livingston areas.
Key Responsibilities:
- Diagnose and repair PCs, laptops, printers, servers, and peripherals
- Complete rebuilds, configurations, and IMAC projects
- Provide proactive support and assist colleagues when needed
- Maintain accurate real-time updates via mobile tools
- Work independently while meeting SLA targets
What We’re Looking For:
- Strong technical troubleshooting skills
- CompTIA A+, Server+ or equivalent experience
- Full UK driving licence
- Excellent customer service and communication skills
- Ability to work at height and handle manual tasks
Salary:
The role has a base salary of £27k, and an OOH allowance that will take you to £35,000.
Benefits You’ll Enjoy:
- 25 days annual leave (plus option to buy/sell up to 5 days)
- Company vehicle
- Cash health plan (dental, optical, therapy treatments)
- Life assurance (4x salary)
- Pension scheme with investment flexibility
- Paid volunteering days (2 per year)
- Family leave (industry-leading maternity/adoption, paternity options)
- Eyecare vouchers and dental plan
- Discounts on retail, cinema, travel, hotels, and family days out
- Cycle to Work & Green Car schemes
- Technology loans and vendor discounts
- Recognition & referral rewards (£2,000 referral bonus)
